Quick answers about our shirts, sizing, shipping, and orders.
Products & sizing
What are your T-shirts made from?
Our current T-shirts are made from 100% organic ring-spun cotton with a medium unisex fit. The fabric weight is 5.3 oz./yd² (180 g/m²).
How do the sizes fit?
Compare a T-shirt you already own with our Size & Fit guide before ordering.
How are the designs printed?
Designs are printed directly onto the garment using direct-to-garment printing. Minor variations in color, scale, and placement can occur as part of the production process.
How should I care for my T-shirt?
Machine wash cold, inside out, with similar colors and mild detergent. Do not bleach or dry clean. Tumble dry low or hang dry, and do not iron directly on the print.
Orders & production
Can I change or cancel my order?
Contact us as soon as possible. We can make changes or cancel an order only before production begins, so changes are not guaranteed.
Where is my order confirmation?
Check the inbox and spam folder for the email address used at checkout. If you still cannot find it, contact us with your name and checkout email.
Shipping
Where do you ship?
We currently ship to the United States and Canada.
How much does shipping cost?
Current shipping options and prices are shown at checkout. Standard shipping is free on orders containing two or more items.
How long does delivery take?
Estimated delivery from order: 5–11 business days for the United States and 5–15 business days for Canada, including production. Every item is made to order. Production normally takes 2–5 business days, followed by approximately 3–6 business days in transit for the United States or 3–10 business days for Canada. Business days exclude weekends and public holidays. These are estimates, not guarantees; destination, carrier, weather, customs, or peak periods can cause delays. Shipping prices and estimated total delivery ranges are shown at checkout.
Will I receive tracking?
Yes. When tracking is available, we will email it after your order ships. Items can be fulfilled separately and may arrive in more than one package.
Will I need to pay taxes or duties?
Applicable taxes are calculated at checkout where required. Canadian orders can be subject to import duties, taxes, brokerage, or customs charges unless checkout states that they are prepaid. See our Shipping Policy for details.
Returns & problems
Do you accept returns or exchanges?
Because every product is made to order, we do not accept returns or exchanges for choosing the wrong size or color or for a change of mind, except where required by law. Please review our Refund & Return Policy.
What if my order is damaged, misprinted, or incorrect?
Contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos. Approved claims will be resolved with a replacement or refund at no additional cost.
What if my package appears to be lost?
Check the tracking link and contact the carrier first. If the package still cannot be located, contact us within 30 days after the estimated delivery date.
Still need help?
Use our contact form or email support@softwarning.store. Please include your order number when asking about an existing order.