Refund policy

Effective date: August 27, 2026

Every Softwarning item is made to order. Please review the size guide and color selection carefully before placing your order.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@softwarning.store or through our contact page within 30 days of delivery. Include your order number, a description of the issue, and clear photos. If the claim is approved, we will provide a replacement or refund at no additional cost. You normally do not need to return the item unless we give you specific instructions.

Packages lost in transit

Contact us within 30 days after the estimated delivery date if tracking indicates that your package may be lost. We will investigate and, when the loss is confirmed, arrange a replacement or refund.

Size, color, and change-of-mind returns

Because products are made specifically for each order, we do not accept returns or exchanges for ordering the wrong size or color, or for a change of mind, except where required by applicable law. This does not affect your rights if an item is defective, mislabeled, or not as described.

Cancellations and address changes

Contact us as soon as possible. We can cancel or change an order only before production begins. Once fulfillment has started, cancellation or changes may no longer be possible.

Returned and unclaimed shipments

Do not mail an item back without contacting us first. Our business address is not a returns facility. If a physical return is required, we will provide the designated return address and instructions for that order. Orders returned because of an incorrect or insufficient address, or because they were unclaimed, may require payment of reshipping costs.

Refund timing

Approved refunds are issued to the original payment method. Please allow up to 10 business days after the refund is issued for your bank or card provider to post it. Contact us if an approved refund has not appeared after that period.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.